Shipping Policy

We sell and deliver our beds, mattresses, bedroom furniture and bedding to customers internationally. Because shipping costs, transit times and carrier availability vary significantly by region and cargo dimensions, delivery options are quoted per destination region rather than a blanket worldwide rate.

Specific delivery options and rates for your address are calculated and displayed during checkout, or confirmed with our team prior to dispatch if your destination requires custom routing.

Because our products consist of large furniture and substantial mattresses, each shipment requires careful inspection, protective palleting or crating, and carrier scheduling before leaving the facility.

Please allow 5 to 8 business days for order processing and preparation before your items are dispatched with the freight carrier. Once your consignment has been handed over to the transport service, dispatch confirmation and tracking information are issued immediately.

All orders are handled via standard freight delivery to the delivery address door or kerbside. For safety and liability reasons, freight personnel do not enter private residences. Delivery does not include in-home placement, room-of-choice positioning, furniture assembly, or packaging removal.

The freight carrier will contact you via email or phone prior to arrival to coordinate the scheduled delivery window. Please ensure an adult is present to receive, inspect and sign for the freight.

A full, physical street address is mandatory for all orders. Large-item freight carriers cannot deliver to post office boxes (PO boxes) or military forwarding addresses.

Shipping charges are determined by product dimensions, total weight, and the destination region. The applicable shipping cost is displayed transparently during checkout prior to final payment confirmation, or confirmed by email for destinations requiring specialized freight arrangements.

All quoted freight fees cover transit from dispatch to your street address or kerbside. Outbound shipping fees represent direct carrier costs incurred and are non-refundable once goods have been dispatched.

For international shipments, import duties, customs clearance fees, value-added taxes (VAT/GST), and local brokerage charges are not included in the product purchase price or the shipping fee.

All such tariffs, taxes and import fees are the sole responsibility of the recipient and must be settled directly with the relevant customs authority or licensed carrier upon arrival in the destination country. We recommend consulting your local customs agency prior to ordering if you require estimates of applicable rates.

Once your order has been dispatched, a tracking confirmation email containing the freight consignment number and carrier portal details is sent to your registered email address.

You can also check real-time order status and fulfillment updates at any time using our Guest Order Lookup tool with your order number and email, or by logging into My Account if you have an existing account.

Please inspect all cartons and exterior packaging thoroughly upon arrival before signing the carrier’s proof of delivery receipt. If you observe visible exterior damage, tears, crushing or tampering, note the exact damage clearly on the carrier’s delivery receipt before the driver departs.

In the event that an item arrives damaged, defective, or incorrect, you must email us at bring335@outlook.com within 7 days of delivery with your order number, a brief description, and clear photographs of both the packaging and the damaged item.

Where transit damage or a defect is verified, we arrange and cover the costs of a replacement item or a full refund. For further details on our returns policy and manufacturer warranty claims, please view our Returns & Refund Policy.

If a delivery cannot be completed due to an incorrect or incomplete address provided by the customer, failure to arrange delivery with the carrier, refusal to pay assessed import tariffs and customs duties, or an unwarranted refusal of delivery, the buyer bears full responsibility for all return freight expenses, storage charges, and administrative fees incurred.

Any return freight and customs costs incurred during the return transit will be deducted from any eligible product refund once the goods have been safely returned and inspected.

If you have questions regarding regional delivery feasibility, tracking updates, or special freight instructions, please contact our team at bring335@outlook.com.

We reply to emails within 2 business days.