Privacy Policy

This Privacy Policy explains how HONGKONG ECORE TECHNOLOGY LIMITED (trading as COILHAUS, "we", "us", or "our") collects, uses, discloses, and protects your personal data when you visit our website or place an order for beds, mattresses, and bedroom furniture with us.

We are registered in Hong Kong. For the purposes of applicable data protection laws, including the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong, HONGKONG ECORE TECHNOLOGY LIMITED is the data controller responsible for your personal data.

Our registered office address is:

2 Freedom Road, Kowloon City, Kowloon
Kowloon Chamber of Commerce Building
Hong Kong

If you have questions about this policy or your personal data, you can contact us by email at bring335@outlook.com. We reply to emails within 2 business days.

We collect personal data directly from you when you use our site, create an account, purchase products, or contact us. Depending on how you interact with us, we may collect:

• Identity and contact details: your full name, email address, billing address, delivery address, and telephone number (if provided to assist carriers with freight delivery coordination).
• Order and transaction information: details of the beds, mattresses, and furniture items you purchase, order numbers, transaction amounts, delivery instructions, and order history.
• Account information: your username, email, hashed passwords, and preferences if you register an account with us.
• Communications: messages, inquiries, warranty requests, or return requests sent via our contact form or directly to our support email.
• Technical and browsing data: your Internet Protocol (IP) address, browser type and version, operating system, device type, time zone setting, and pages visited.
• Cart and session identifiers: session tokens and identifiers stored locally in your browser to maintain your shopping cart and account sign-in state.

We use your personal data only for lawful, specific business and operational purposes:

• Fulfilling and delivering orders: to process your purchases, arrange freight transport and delivery to your delivery address, provide tracking updates, and verify delivery receipt.
• Processing payments: to facilitate payments, billing, refunds, and prevent fraudulent transactions.
• Customer support: to respond to inquiries, handle order status questions, evaluate warranty claims, and manage return requests.
• Account management: to register and maintain your customer account, authenticate your login, and provide access to your order history.
• Legal and tax compliance: to fulfill financial record-keeping requirements, calculate applicable taxes, comply with customs declarations, and respond to lawful government requests.
• Security and fraud prevention: to safeguard our website, protect customer accounts, identify unauthorized activity, and maintain technical integrity.
• Improving our site and services: to analyze site functionality, troubleshoot technical issues, and improve our product offerings and customer experience.

When you make a purchase on our store, your payment card transactions are processed directly by certified third-party payment service providers.

We never see, collect, or store your full credit or debit card numbers, CVV codes, or sensitive authentication data. All payment information is submitted directly to our payment processors over encrypted connections adhering to the Payment Card Industry Data Security Standard (PCI-DSS).

We receive only tokenized payment identifiers, confirmation of successful payment, the card brand, and the last four digits of the card to associate payments with your order record.

We do not sell, rent, or trade your personal data to any third party.

We share your personal data only with trusted third parties necessary to operate our online store and deliver your purchases:

• Payment processors: to securely authorize, clear, and settle payment transactions and process refunds.
• Freight carriers and logistics partners: to transport, schedule, and deliver large-item freight shipments to your kerbside or door.
• Customs and tax authorities: to fulfill mandatory international customs declarations, export/import filings, and tax obligations.
• Technical service providers: trusted third-party contractors providing website hosting, cloud database infrastructure, email delivery services, and technical support under strict confidentiality and data protection terms.
• Legal and regulatory authorities: when required by subpoena, court order, search warrant, or applicable statutory laws and regulatory requirements.

HONGKONG ECORE TECHNOLOGY LIMITED is located in Hong Kong and operates an international online store shipping to customers in multiple countries and territories.

Your personal data may be transferred to, stored, and processed in countries outside Hong Kong, including the destination country where your freight shipment is delivered, and countries where our technical hosting providers, payment gateways, and freight partners maintain facilities.

When data is transferred across international borders, we take reasonable measures to ensure that your personal data receives a level of protection equivalent to that required under Hong Kong data protection principles.

Our website uses strictly essential browser cookies and local browser storage necessary for the functioning and security of the online store.

These essential storage mechanisms enable core features, including:

• Maintaining items in your shopping cart as you navigate between pages.
• Managing authentication tokens to keep you securely signed in to your account.
• Securing web forms against automated submission spam and cross-site forgery.

We do not use invasive third-party cross-site advertising trackers. You can configure your browser to block or delete cookies; however, disabling essential cookies and browser storage will prevent the shopping cart, checkout, and account sign-in from functioning correctly.

We retain your personal data only for as long as reasonably necessary to fulfill the purposes for which it was collected:

• Order and purchase records: retained for the duration of product warranty periods, return windows, and the statutory periods required for commercial, financial, and tax accounting audits.
• Customer accounts: maintained for as long as your account remains active or until you request its deletion.
• Customer support correspondence: retained for as long as needed to resolve inquiries, warranty claims, and delivery disputes.

When personal data is no longer required, we securely delete, anonymize, or destroy it in accordance with standard data handling practices.

Under the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and applicable data protection laws in your jurisdiction, you have specific rights concerning your personal data:

• Right of access: you have the right to request confirmation of whether we hold personal data about you and to obtain a copy of that data.
• Right to correction: you have the right to request the correction or updating of inaccurate, incomplete, or out-of-date personal data.
• Right to erasure: you may request the deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to statutory retention obligations (such as tax and accounting laws).
• Right to object or restrict: you may object to or request restrictions on the processing of your data in certain circumstances.

To exercise any of these rights, please submit a written request to us by email at bring335@outlook.com. We will verify your identity and respond to your request within the time frames required by law.

We implement appropriate technical, administrative, and physical safeguards designed to protect your personal data against unauthorized access, alteration, disclosure, accidental loss, or destruction.

All web communications between your browser and our store are encrypted using Transport Layer Security (TLS/HTTPS). Account passwords are cryptographically hashed before storage. While we take every reasonable precaution, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Our store is intended for adult consumers capable of entering into binding contracts. We do not knowingly market to, target, or collect personal data from children or individuals under the age of majority in their respective jurisdiction.

If you believe that a child has provided us with personal data without verified parental or guardian consent, please contact us at bring335@outlook.com, and we will take prompt steps to delete that information from our records.

We may update this Privacy Policy from time to time to reflect changes in our business operations, technological developments, or applicable legal requirements.

Any revisions will be published directly on this page. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

If you have any questions, requests, or concerns regarding this Privacy Policy, your personal data, or our data handling practices, please contact us:

HONGKONG ECORE TECHNOLOGY LIMITED (trading as COILHAUS)
2 Freedom Road, Kowloon City, Kowloon
Kowloon Chamber of Commerce Building
Hong Kong
Email: bring335@outlook.com
We reply to emails within 2 business days.

You may also reach our team through our Contact page or review our Terms of Service and Shipping Policy.